Booking terms

Every journey on this website is sold by Travika (Pvt) Ltd, registered in Sri Lanka and licensed by the Sri Lanka Tourism Development Authority. Our registered address is 14 Bagatalle Road, Colombo 03, Colombo, Sri Lanka.

We are the principal for the ground arrangements we operate ourselves, and an agent for third-party services such as hotels, park permits, boat operators and railway tickets, which are supplied on their own terms.

Prices shown on this website, and any figure produced by the AI trip planner, are estimates based on our contracted rates at the time. They are not quotations and they do not confirm availability.

A quotation is a written price issued by a consultant for named dates and named properties. It holds for seven days unless it says otherwise. Only a quotation is binding on us.

Prices are per person based on two people sharing, in US dollars, and include what the itinerary lists as included. Anything not listed as included is not included.

A deposit of 25% of the total confirms a booking and is what we use to hold hotels, permits and vehicles. The balance is due on arrival in Sri Lanka, or earlier if you prefer.

Card payments are processed by PayHere. We never see or store your card number. We will never ask for card details by email, by telephone or through a link sent in a message — if something claiming to be from us does, it is not.

A booking is confirmed when we have both received the deposit and sent you written confirmation. A payment receipt on its own is not a confirmation.

Change an itinerary as often as you like before the deposit. After it, we will make any change we can and pass on only what a supplier actually charges us.

If you cancel more than 45 days before arrival we retain the deposit. Between 45 and 15 days, 50% of the total. Inside 15 days, the full amount, because by then the suppliers have been paid.

If we cancel, you get everything you have paid us back in full. If we have to change something material — a hotel closes, a park shuts — we will offer an equivalent or better alternative, or refund the difference.

Travel insurance is a condition of travelling with us. It must cover medical treatment and repatriation. We ask for the policy number before arrival.

Passports, visas, and any vaccination requirements are your responsibility. Sri Lanka requires an electronic travel authorisation for most nationalities; we will point you at the official site and will never charge you to obtain one.

We accept responsibility for the parts of your journey we operate ourselves. We are not liable for events outside our reasonable control, including weather, strikes, civil disruption, road closures and the behaviour of wild animals.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited.

Tell your guide first — most things can be fixed the same day. If that does not resolve it, email hello@travika.lk and a director will answer within seven days.

These terms are governed by the law of Sri Lanka.